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Emerald Group Publishing Ltd

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Design for service innovation: a methodology for designing service as a business for manufacturing companies

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International Journal of Services Technology and Management, Vol. 13, Iss. 1-2, 2009-11 ,pp. : 40-62

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Service business development in small and medium capital goods manufacturing companies

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Use of the e-business reception model to compare the level of advanced e-business solutions reception in service and manufacturing companies

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A Service-oriented Manufacturing Strategy

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