Testing the SERVQUAL scale in the business-to-business sector: The case of ocean freight shipping service

By Durvasula Srinivas   Lysonski Steven   Mehta Subhash C  

Journal of Services Marketing, Vol. 13, Iss. 2, 1999-02 ,pp. : 132-150

Emerald Group Publishing Ltd

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An assessment of customer service in business-to-business relationships

By Zolkiewski Judy   Lewis Barbara   Yuan Fang   Yuan Jing  

Journal of Services Marketing, Vol. 21, Iss. 5, 2007-08 ,pp. : 313-325

Emerald Group Publishing Ltd

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Benchmarking service quality performance at business-to-business and business-to-consumer call centers

By Miciak Alan   Desmarais Mike  

The Journal of Business and Industrial Marketing, Vol. 16, Iss. 5, 2001-08 ,pp. : 340-353

Emerald Group Publishing Ltd

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How does marketing effectiveness mediate the effect of organizational culture on business performance? The case of service firms

By Sin Leo Y. M.   Tse Alan C. B.  

Journal of Services Marketing, Vol. 14, Iss. 4, 2000-07 ,pp. : 295-309

Emerald Group Publishing Ltd

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The moderating influence of client sophistication on relationships within business-to-business credence service markets

By Garry Tony   Harwood Tracy  

The Journal of Business and Industrial Marketing, Vol. 24, Iss. 5-6, 2009-06 ,pp. : 380-388

Emerald Group Publishing Ltd

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