Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.15, Iss.5, 2004-12, pp. : 460-478

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer satisfaction and retention: the experiences of individual employees

By Hansemark Ove C. Albinsson Marie

Managing Service Quality, Vol. 14, Iss. 1, 2004-02 ,pp. : 40-57

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The satisfaction and retention of frontline employees: A customer satisfaction measurement approach

By Rust Roland T Stewart Greg L Miller Heather Pielack Debbie

International Journal of Service Industry Management, Vol. 7, Iss. 5, 1996-05 ,pp. : 62-80

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of other-customer failure on service satisfaction

By Huang Wen-Hsien

International Journal of Service Industry Management, Vol. 19, Iss. 4, 2008-08 ,pp. : 521-536

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Relationships among customer orientation, service orientation and job satisfaction in financial services

By Saura Irene Gil Contrí Gloria Berenguer Taulet Amparo Cervera VelÃŸzquez Beatriz Moliner

International Journal of Service Industry Management, Vol. 16, Iss. 5, 2005-12 ,pp. : 497-525

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Logistics flexibility and its impact on customer satisfaction

By Zhang Qingyu Vonderembse Mark A. Lim Jeen-Su

The International Journal of Logistics Management, Vol. 16, Iss. 1, 2005-06 ,pp. : 71-95

Emerald Group Publishing Ltd

Access to resources Recommend Favorite