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Managing Service Quality, Vol. 15, Iss. 4, 2005-04 ,pp. : 374-388

Emerald Group Publishing Ltd

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The service quality construct on a global stage

By Imrie Brian C.   Cadogan John W.   McNaughton Rod  

Managing Service Quality, Vol. 12, Iss. 1, 2002-02 ,pp. : 10-18

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Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural context

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Service quality evaluation by service quality performance matrix

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Total Quality Management, Vol. 14, Iss. 1, 2003-01 ,pp. : 79-89

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