The effects of organizational responses to complaints on satisfaction and loyalty: a study of hotel guests in Northern Cyprus

Author： Karatepe Osman M Ekiz Erdogan H

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.14, Iss.6, 2004-06, pp. : 476-486

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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