Publisher： Emerald Group Publishing Ltd
ISSN： 0967-0734
Source： Human Resource Management International Digest, Vol.21, Iss.1, 2013-01, pp. : 9-11
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
How to measure customer service effectively
By Baggs Scott C Kleiner Brian H
Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. :
Access to resources
Recommend
When co-creating value with a customer goes wrong
Strategy and Leadership, Vol. 32, Iss. 3, 2004-03 ,pp. :
Creating customer service worth advertising at Browning Arms
The TQM Magazine, Vol. 13, Iss. 1, 2001-01 ,pp. :
Creating strategies for managing evolving customer service
By Armistead Colin Kiely Julia
Managing Service Quality, Vol. 13, Iss. 2, 2003-02 ,pp. :