Managing brand consistent employee behaviour: relevance and managerial control of behavioural branding

Author: Henkel Sven   Tomczak Torsten   Heitmann Mark   Herrmann Andreas  

Publisher: Emerald Group Publishing Ltd

ISSN: 1061-0421

Source: Journal of Product and Brand Management, Vol.16, Iss.5, 2007-08, pp. : 310-320

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Abstract