Controlling outsourced service delivery: managing service quality in business service triads

By van Iwaarden Jos   van der Valk Wendy  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1046-1061

Routledge Ltd

Access to resources Recommend Favorite

Critical contractual issues of outsourced operation and maintenance service for commercial buildings

By Lai Joseph H.K.   Yik Francis W.H.   Jones Phil  

International Journal of Service Industry Management, Vol. 17, Iss. 4, 2006-08 ,pp. : 320-343

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The validity of quality practices on performance of outsourced professional housing services

By Lam Terence Y.M.  

The TQM Magazine, Vol. 19, Iss. 6, 2007-10 ,pp. : 590-603

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality dimensions of hybrid services

By Ganguli Shirshendu   Roy Sanjit Kumar  

Managing Service Quality, Vol. 20, Iss. 5, 2010-09 ,pp. : 404-424

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Improving service management in outsourced IT operations

By Wan Stewart H.C.   Chan Yuk-Hee  

Journal of Facilities Management, Vol. 5, Iss. 3, 2007-07 ,pp. : 188-204

Emerald Group Publishing Ltd

Access to resources Recommend Favorite