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Author: Lam Terence Y.M.
Publisher: Emerald Group Publishing Ltd
ISSN: 0954-478X
Source: The TQM Magazine, Vol.19, Iss.6, 2007-10, pp. : 590-603
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
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Consumer performance and quality in services
By Bateson John
Managing Service Quality, Vol. 12, Iss. 4, 2002-07 ,pp. :