How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

By Kuo Nien-Te   Chang Kuo-Chien   Cheng Yi-Sung   Lai Chia-Hui  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 803-822

Routledge Ltd

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Service quality and its effect on customer satisfaction and customer behavioral intentions: hotel and ryokan guests in Japan

By Kang Sung-Sook   Okamoto Nobuyuki   Donovan Herbert  

Asia Pacific Journal of Tourism Research, Vol. 9, Iss. 2, 2004-06 ,pp. : 189-202

Routledge Ltd

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Impact of services quality on customer satisfaction and repeat purchase attributes in hospitality industry

By Terán-Arteaga Ana Laura  

International Journal of Leisure and Tourism Marketing, Vol. 2, Iss. 3, 2011-09 ,pp. : 258-269

Inderscience Publishers

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The quality-value-satisfaction-loyalty chain: relationships and impacts

By Gallarza Martina G.   Saura Irene Gil   Moreno Francisco Arteaga  

Tourism Review, Vol. 68, Iss. 1, 2013-04 ,pp. : 3-20

Emerald Group Publishing Ltd

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Effects of Theatrical Elements on Experiential Quality and Loyalty Intentions for Theme Parks

By Kao Yie-Fang   Huang Li-Shia   Wu Cheng-Hsien  

Asia Pacific Journal of Tourism Research, Vol. 13, Iss. 2, 2008-06 ,pp. : 163-174

Routledge Ltd

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