Measuring customer satisfaction on a national level using a super-population approach

Author： Cassel Claes M.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.11, Iss.7, 2000-09, pp. : 909-915

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Measuring internal customer satisfaction

By Gilbert G. Ronald  

Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. : 178-186

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction in summer courses

By Marzo-Navarro Mercedes   Pedraja-Iglesias Marta   Rivera-Torres M. Pilar  

Quality Assurance in Education, Vol. 13, Iss. 1, 2005-03 ,pp. : 53-65

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction in higher education

By Aldridge Susan   Rowley Jennifer  

Quality Assurance in Education, Vol. 6, Iss. 4, 1998-04 ,pp. : 197-204

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction of FM service in housing sector: A structural equation model approach

By Hui Eddie C.M.   Zheng Xian  

Facilities, Vol. 28, Iss. 5-6, 2010-01 ,pp. : 306-320

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A comparison of question scales used for measuring customer satisfaction

By Danaher Peter J   Haddrell Vanessa  

International Journal of Service Industry Management, Vol. 7, Iss. 4, 1996-04 ,pp. : 4-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite