Improving the EFQM Model: An empirical study on model development and theory building using concept mapping

Author： Nabitz Udo   Severens Peter   Brink Wim Van Den   Jansen Paul  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.12, Iss.1, 2001-01, pp. : 69-81

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