Total Quality Management,volume 12,issue 1  (01-2003)

Period of time: 2003年1期

Publisher: Routledge Ltd

Founded in: 1990

Total resources: 46

ISSN: 1360-0613

Subject: F2 Economic Planning and Management

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Total Quality Management,volume 12,issue 1

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Customer satisfaction: Keeping tabs on the issues that matter

By Pothas Anne-Marie,De Wet Andries G.,Marthinus De Wet Johannes in (2001)

Total Quality Management,volume 12,issue 1 , Vol. 12, Iss. 1, 2001-01 , pp. 83-94

Routledge Ltd

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Customer perceptions of service quality: A critique

By Sureshchandar G. S.,Rajendran Chandrasekharan,Kamalanabhan T. J. in (2001)

Total Quality Management,volume 12,issue 1 , Vol. 12, Iss. 1, 2001-01 , pp. 111-124

Routledge Ltd

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