The relationship between management's perception of total quality service and customer perceptions of service quality

Author： Sureshchandar G. S.   Rajendran Chandrasekharan   Anantharaman R. N.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.13, Iss.1, 2002-01, pp. : 69-88

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