Working conditions, well-being, and job-related attitudes among call centre agents

Author: Grebner Simone   Semmer Norbert   Faso Luca Lo   Gut Stephan   Kälin Wolfgang   Elfering Achim  

Publisher: Routledge Ltd

ISSN: 1464-0643

Source: European Journal of Work and Organizational Psychology, Vol.12, Iss.4, 2003-12, pp. : 341-365

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Abstract