Period of time: 2013年4期
Publisher: Routledge Ltd
Founded in: 1991
Total resources: 64
ISSN: 1464-0643
Subject: B84 Psychology
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
European Journal of Work and Organizational Psychology,volume 12,issue 4
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Call centres: High on technology--high on emotions
By Dormann Christian,Zijlstra Fred in (2003)
European Journal of Work and Organizational Psychology,volume 12,issue 4 , Vol. 12, Iss. 4, 2003-12 , pp.By Zapf Dieter,Isic Amela,Bechtoldt Myriam,Blau Patricia in (2003)
European Journal of Work and Organizational Psychology,volume 12,issue 4 , Vol. 12, Iss. 4, 2003-12 , pp.Working conditions, well-being, and job-related attitudes among call centre agents
By Grebner Simone,Semmer Norbert,Faso Luca Lo,Gut Stephan,Kälin Wolfgang,Elfering Achim in (2003)
European Journal of Work and Organizational Psychology,volume 12,issue 4 , Vol. 12, Iss. 4, 2003-12 , pp.Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
By Lewig K. A.,Dollard M. F. in (2003)
European Journal of Work and Organizational Psychology,volume 12,issue 4 , Vol. 12, Iss. 4, 2003-12 , pp.Dual processes at work in a call centre: An application of the job demands - resources model
By Bakker Arnold,Demerouti Evangelia,Schaufeli Wilmar in (2003)
European Journal of Work and Organizational Psychology,volume 12,issue 4 , Vol. 12, Iss. 4, 2003-12 , pp.Capability development in knowledge intensive IT enabled services
By Shah Vishal,Bandi Rajendra in (2003)
European Journal of Work and Organizational Psychology,volume 12,issue 4 , Vol. 12, Iss. 4, 2003-12 , pp.