Dual processes at work in a call centre: An application of the job demands - resources model

Author: Bakker Arnold   Demerouti Evangelia   Schaufeli Wilmar  

Publisher: Routledge Ltd

ISSN: 1464-0643

Source: European Journal of Work and Organizational Psychology, Vol.12, Iss.4, 2003-12, pp. : 393-417

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