Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale

By Barber Nelson   Scarcelli Joseph M.  

Managing Service Quality, Vol. 20, Iss. 1, 2010-01 ,pp. : 70-88

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Strategic flexibility as a moderator of the relationship between commitment to employees and performance in service firms

By Roca-Puig Vicente   Beltrán-Martín Inmaculada   Escrig-Tena Ana B.   Bou-Llusar Juan C.  

International Journal of Human Resource Management, Vol. 16, Iss. 11, 2005-11 ,pp. : 2075-2093

Routledge Ltd

Access to resources Recommend Favorite

rewarding service success

By Macaulay Steve   Cook Sarah  

Measuring Business Excellence, Vol. 5, Iss. 1, 2001-03 ,pp. : 4-8

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Management commitment to service quality and organizational outcomes

By Cheung Millissa F.Y.   To W.M.  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 259-272

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Enhancing the quality and consistency of undergraduate dissertation assessment: A case study

By Pathirage Chaminda   Haigh Richard   Amaratunga Dilanthi   Baldry David  

Quality Assurance in Education, Vol. 15, Iss. 3, 2007-07 ,pp. : 271-286

Emerald Group Publishing Ltd

Access to resources Recommend Favorite