The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank

Author： Clark Moira  

Publisher： Routledge Ltd

ISSN： 1466-4488

Source： Journal of Strategic Marketing, Vol.10, Iss.2, 2002-06, pp. : 93-113

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer retention strategies at a UK telephone bank

By  

Strategic Direction, Vol. 18, Iss. 8, 2002-08 ,pp. : 16-18

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Relationships between organizational support, customer orientation, and work outcomes: A study of frontline bank employees

By Yavas Ugur   Babakus Emin  

The International Journal of Bank Marketing, Vol. 28, Iss. 3, 2010-01 ,pp. : 222-238

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring the relationship between individual values and the customer orientation of front-line employees

By    

Journal of Marketing Management, Vol. 29, Iss. 15-16, 2013-11 ,pp. : 1653-1679

Routledge Ltd

Access to resources Recommend Favorite

The Relationship between Consumers' Unethical Behavior and Customer Loyalty in a Retail Environment

By van Kenhove P.  

Journal of Business Ethics, Vol. 44, Iss. 4, 2003-06 ,pp. : 261-278

Springer Publishing Company

Access to resources Recommend Favorite

A conceptualisation of a customer-bank bond in the context of the twenty-first century UK retail banking industry

By Ahmad Rizal  

The International Journal of Bank Marketing, Vol. 23, Iss. 4, 2005-06 ,pp. : 317-333

Emerald Group Publishing Ltd

Access to resources Recommend Favorite