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The International Journal of Bank Marketing, Vol. 28, Iss. 3, 2010-01 ,pp. : 222-238

Emerald Group Publishing Ltd

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The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes

By Karatepe Osman M.   Yavas Ugur   Babakus Emin  

Services Marketing Quarterly, Vol. 29, Iss. 1, 2007-06 ,pp. : 61-79

Routledge Ltd

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Perceived managerial sincerity, feedback-seeking orientation and motivation among front-line employees of a service organization

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Journal of Services Marketing, Vol. 19, Iss. 1, 2005-01 ,pp. : 3-12

Emerald Group Publishing Ltd

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The effect of customer orientation on frontline employees job outcomes in a new public management context

By Rod Michel   Ashill Nicholas J.  

Marketing Intelligence & Planning, Vol. 28, Iss. 5, 2010-08 ,pp. : 600-624

Emerald Group Publishing Ltd

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Exploring front-line employee contributions to service innovation

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European Journal of Marketing, Vol. 49, Iss. 9-10, 2015-09 ,pp. : 1346-1365

Emerald Group Publishing Ltd

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