Choice criteria in retail banking: an analysis of trends

By Devlin James F.   Gerrard Philip  

Journal of Strategic Marketing, Vol. 12, Iss. 1, 2004-03 ,pp. : 13-27

Routledge Ltd

Access to resources Recommend Favorite

Determinants of customer satisfaction in retail banking

By Levesque Terrence   McDougall Gordon H.G.  

The International Journal of Bank Marketing, Vol. 14, Iss. 7, 1996-07 ,pp. : 12-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An exploration of customer exit in retail banking

By Stewart Kate  

The International Journal of Bank Marketing, Vol. 16, Iss. 1, 1998-01 ,pp. : 6-14

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Estimating customer defection in personal retail banking

By Garland Ron  

The International Journal of Bank Marketing, Vol. 20, Iss. 7, 2002-11 ,pp. : 317-324

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer switching behaviour in the Chinese retail banking industry

By Clemes Michael D.   Gan Christopher   Zhang Dongmei  

The International Journal of Bank Marketing, Vol. 28, Iss. 7, 2010-10 ,pp. : 519-546

Emerald Group Publishing Ltd

Access to resources Recommend Favorite