Quality service in the international hotel sector: A catalyst for strategic human resource development?

By Maxwell Gill   Watson Sandra   Quail Samantha  

Journal of European Industrial Training, Vol. 28, Iss. 2-3, 2004-02 ,pp. : 159-182

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A probabilistic approach to measure hotel service quality

By Erto P.   Vanacore A.  

Total Quality Management, Vol. 13, Iss. 2, 2002-03 ,pp. : 165-174

Routledge Ltd

Access to resources Recommend Favorite

Perceived service quality in fast-food restaurants: empirical evidence from China

By Qin Hong   Prybutok Victor R.   Zhao Qilan  

International Journal of Quality & Reliability Management, Vol. 27, Iss. 4, 2010-04 ,pp. : 424-437

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Not part of the family? The limits to managing the corporate way in international hotel chains

By Jones Carol   Thompson Paul   Nickson Dennis  

International Journal of Human Resource Management, Vol. 9, Iss. 6, 1998-12 ,pp. : 1048-1063

Routledge Ltd

Access to resources Recommend Favorite

Evaluation, learning and the effectiveness of public services: Towards a quality of public service model

By Sanderson Ian  

International Journal of Public Sector Management, Vol. 9, Iss. 5-6, 1996-05 ,pp. : 90-108

Emerald Group Publishing Ltd

Access to resources Recommend Favorite