Adapted customer relationship management implementation framework: facilitating value creation in nursing homes

Author: Gulliver Stephen R.   Joshi Uday B.   Michell Vaughan  

Publisher: Routledge Ltd

ISSN: 1478-3363

Source: Total Quality Management & Business Excellence, Vol.24, Iss.9-10, 2013-10, pp. : 991-1003

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Abstract