LibQUAL+™ in a consortium: KLN's challenges and considerations

By Garthwait Clayton   Richardson Elizabeth A.  

New Library World, Vol. 109, Iss. 11-12, 2008-11 ,pp. : 499-511

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The use of LibQUAL+ by European research libraries

By Voorbij Henk  

Performance Measurement and Metrics, Vol. 13, Iss. 3, 2012-11 ,pp. : 154-168

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

By Thompson Bruce   Kyrillidou Martha   Cook Colleen  

Performance Measurement and Metrics, Vol. 9, Iss. 3, 2008-10 ,pp. : 202-215

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Using LibQUAL+^® to identify commonalities in customer satisfaction: the secret to success?

By Killick Selena   Weerden Anne van   Weerden Fransje J. van  

Performance Measurement and Metrics, Vol. 15, Iss. 1-2, 2014-04 ,pp. : 23-31

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Benchmarking on a national scale: the 2007 LibQUAL+ ® Canada experience

By Kalb Sam  

Performance Measurement and Metrics, Vol. 11, Iss. 2, 2010-01 ,pp. : 161-171

Emerald Group Publishing Ltd

Access to resources Recommend Favorite