Mirror, mirror on the wall - how customers perceive their contribution to service provision

Author： Fliess Sabine   Dyck Stefan   Schmelter Mailin  

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.25, Iss.4, 2014-08, pp. : 433-469

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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