The CURE scale: a multidimensional measure of service recovery strategy

Author: Mostafa Rania   Lages Cristiana R.   Sääksjärvi Maria  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.28, Iss.4, 2014-07, pp. : 300-310

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content