The Employee Factor in the Service-Profit Chain Framework: A Study Among Service Employees Working Within a Leading Chinese Securities Firm

Author： Xu Yingzi   van der Heijden Beatrice I.J.M.  

Publisher： Haworth Press

ISSN： 0896-1530

Source： Journal of International Consumer Marketing, Vol.18, Iss.1-2, 2005-12, pp. : 137-155

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