Related content

The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes

By Karatepe Osman M.   Yavas Ugur   Babakus Emin  

Services Marketing Quarterly, Vol. 29, Iss. 1, 2007-06 ,pp. : 61-79

Routledge Ltd

Access to resources Recommend Favorite

Linking internal marketing with customer outcomes

By Kaminakis Kostas   Siampos Anastasios   Kostopoulos Ioannis  

Marketing Intelligence & Planning, Vol. 33, Iss. 3, 2015-05 ,pp. : 394-413

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

What makes contact employees perform? Reactions to employee perceptions of managerial practices

By Chebat Jean-Charles   Babin Barry   Kollias Paul  

The International Journal of Bank Marketing, Vol. 20, Iss. 7, 2002-11 ,pp. : 325-332

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and the internal market: Marketing our customers to our employees

By Piercy Nigel F  

Journal of Marketing Practice: Applied Marketing Science, Vol. 1, Iss. 1, 1995-01 ,pp. : 22-44

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Internal Marketing at Continental Airlines: Convincing Employees that Management Knows Best

By Prasad A.  

Marketing Letters, Vol. 13, Iss. 2, 2002-05 ,pp. : 75-89

Springer Publishing Company

Access to resources Recommend Favorite