A measurement model for service capability from the customer perspective

Author： Yu Kun-Tzu  

Publisher： Springer Publishing Company

ISSN： 1862-8516

Source： Service Business, Vol.7, Iss.4, 2013-12, pp. : 563-582

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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