Author： Rita Lavikka Industrial Engineering and Management DepartmentAalto University School of Science Espoo FinlandIndustrial Engineering and Management Department Aalto University School of Science Espoo Finland Riitta Smeds Industrial Engineering and Management Department Aalto University School of Science Espoo FinlandIndustrial Engineering and Management Department Aalto University School of Science Espoo Finland Miia Jaatinen Industrial Engineering and Management Department Aalto University School of Science Espoo FinlandIndustrial Engineering and Management Department Aalto University School of Science Espoo Finland
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|5|1140-1161
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.5, 2015-09, pp. : 1140-1161
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Business Process Management Journal, Vol. 21, Iss. 5, 2015-09 ,pp. :