Author： Elisabetta Raguseo Management Technology and Strategy Department Grenoble Ecole de Management Grenoble FranceManagement Technology and Strategy Department Grenoble Ecole de Management Grenoble France Emilio Paolucci Department of Management and Production Engineering Politecnico di Torino Torino ItalyDepartment of Management and Production Engineering Politecnico di Torino Torino Italy Paolo Neirotti Department of Management and Production Engineering Politecnico di Torino Torino ItalyDepartment of Management and Production Engineering Politecnico di Torino Torino Italy
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|5|1162-1185
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.5, 2015-09, pp. : 1162-1185
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