Improving Customer Relations with Social Listening: A Case Study of an American Academic Library

Publisher： IGI Global_journal

E-ISSN： 1947-9255|8|1|49-63

ISSN： 1947-9247

Source： International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol.8, Iss.1, 2017-01, pp. : 49-63

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