Knowledge dissemination in the global service marketing community

Author： Lages Cristiana R.   Simões Cláudia M.N.   Fisk Raymond P.   Kunz Werner H.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.23, Iss.4, 2013-07, pp. : 272-290

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