Period of time: 2014年4期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 23,issue 4
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Knowledge dissemination in the global service marketing community
By Lages Cristiana R.,Simões Cláudia M.N.,Fisk Raymond P.,Kunz Werner H. in (2013)
Managing Service Quality,volume 23,issue 4 , Vol. 23, Iss. 4, 2013-07 , pp.A lean approach for service productivity improvements: synergy or oxymoron?
By Carlborg Per,Kindström Daniel,Kowalkowski Christian in (2013)
Managing Service Quality,volume 23,issue 4 , Vol. 23, Iss. 4, 2013-07 , pp.Positive social behaviors and suggestive selling in the same service encounter
Managing Service Quality,volume 23,issue 4 , Vol. 23, Iss. 4, 2013-07 , pp.Applying SPAT for understanding B-to-B supplier switching processes
By Selos Erno,Laine Teemu,Roos Inger,Suomala Petri,Pitkänen Lauri in (2013)
Managing Service Quality,volume 23,issue 4 , Vol. 23, Iss. 4, 2013-07 , pp.Customer participation and value creation: a systematic review and research implications
By Mustak Mekhail,Jaakkola Elina,Halinen Aino in (2013)
Managing Service Quality,volume 23,issue 4 , Vol. 23, Iss. 4, 2013-07 , pp.