The call center as a revolving door: a Philippine perspective

ISSN： 0048-3486

Source： Personnel Review, Vol.42, Iss.3, 2013-04, pp. : 349-365

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Operational determinants of caller satisfaction in the call center

By Feinberg Richard A Kim Ik-Suk Hokama Leigh Ruyter Ko de Keen Cherie

International Journal of Service Industry Management, Vol. 11, Iss. 2, 2000-02 ,pp. : 131-141

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring call center-enabled organizational mechanisms associated with combinative capabilities

By Chou Tzu-Chuan

Management Decision, Vol. 49, Iss. 6, 2011-06 ,pp. : 841-859

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Operational challenges in the call center industry: a case study and resource-based framework

By Jack Eric P. Bedics Tom A. McCary Charles E.

Managing Service Quality, Vol. 16, Iss. 5, 2006-09 ,pp. : 477-500

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Holiday Extras is flying high: Call-center training improves call time, quality and staff retention

Human Resource Management International Digest, Vol. 14, Iss. 7, 2006-12 ,pp. : 22-24

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Strategy dynamics in the logistics industry: a transactional center perspective

By Fulconis François Saglietto Laurence Paché Gilles

Management Decision, Vol. 45, Iss. 1, 2007-02 ,pp. : 104-117

Emerald Group Publishing Ltd

Access to resources Recommend Favorite