Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau

Author: Lam T.K.P.  

Publisher: Springer Publishing Company

ISSN: 1382-3019

Source: Journal of Market-Focused Management, Vol.5, Iss.1, 2002-03, pp. : 43-58

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract