The impact of online SERVQUAL dimensions on certified accountant satisfaction: The case of taxation services

Author: Pinho José Carlos   Macedo Isabel Maria   Monteiro Albertina Paula  

Publisher: Emerald Group Publishing Ltd

ISSN: 1450-2194

Source: EuroMed Journal of Business, Vol.2, Iss.2, 2007-10, pp. : 154-172

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Abstract