Recovering existing service design through reverse engineering approach

Author： Karppinen Henri  

Publisher： Inderscience Publishers

ISSN： 1756-0047

Source： International Journal of Business Excellence, Vol.6, Iss.2, 2013-03, pp. : 214-230

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Engineering of service processes through designing simulation experiments

By Kaner Maya  

International Journal of Services Sciences, Vol. 4, Iss. 1, 2011-02 ,pp. : 76-99

Inderscience Publishers

Access to resources Recommend Favorite

Quality management in retailing through 'service-product design'

By Kandampully Jay  

Total Quality Management, Vol. 8, Iss. 1, 1997-02 ,pp. : 41-54

Routledge Ltd

Access to resources Recommend Favorite

Project-based learning course design: a service design approach

By Lima Rui M.     Silva o Mello Da   Hattum-Janssen Natascha Van   Simã Simone Borges   Monteiro o     Fé o Carlos   Souza lix De  

International Journal of Services and Operations Management, Vol. 11, Iss. 3, 2012-02 ,pp. : 292-313

Inderscience Publishers

Access to resources Recommend Favorite

Enhancement of web design quality through the QFD approach

By Park Hee-Sok   Noh Seung J.  

Total Quality Management, Vol. 13, Iss. 3, 2002-05 ,pp. : 393-401

Routledge Ltd

Access to resources Recommend Favorite

An analytical framework for the design of service delivery systems: a co-production approach

By Trinh Truong Hong   Kachitvichyanukul Voratas  

International Journal of Operational Research, Vol. 17, Iss. 1, 2013-04 ,pp. : 125-144

Inderscience Publishers

Access to resources Recommend Favorite