Exploring the impact of quality management and application of information technologies on organisational performance – the case of Serbia and the wider region

By Delić Milan   Radlovački Vladan   Kamberović Bato   Vulanović Srđan   Hadžistević Miodrag  

Total Quality Management & Business Excellence, Vol. 25, Iss. 7-8, 2014-06 ,pp. : 776-789

Routledge Ltd

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The relationship between TQM practices, quality performance, and innovation performance: An empirical examination

By Prajogo Daniel I   Sohal Amrik S  

International Journal of Quality & Reliability Management, Vol. 20, Iss. 8, 2003-08 ,pp. : 901-918

Emerald Group Publishing Ltd

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The impact of information systems on quality performance: an empirical study

By Forza Cipriano  

International Journal of Operations & Production Management, Vol. 15, Iss. 6, 1995-06 ,pp. : 69-83

Emerald Group Publishing Ltd

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A multi-level examination of quality-focused human resource practices and firm performance: evidence from the US healthcare industry

By Akdere Mesut  

International Journal of Human Resource Management, Vol. 20, Iss. 9, 2009-09 ,pp. : 1945-1964

Routledge Ltd

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The impact of total quality service age on quality and operational performance: an empirical study

By Saravanan R.   Rao K.S.P.  

The TQM Magazine, Vol. 19, Iss. 3, 2007-05 ,pp. : 197-205

Emerald Group Publishing Ltd

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