The retrospective and the prospective mind and the temporal framing of customer satisfaction

Author: Söderlund Magnus  

Publisher: Emerald Group Publishing Ltd

ISSN: 0309-0566

Source: European Journal of Marketing, Vol.37, Iss.10, 2003-11, pp. : 1375-1390

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract