Mind the gap: An analysis of service provider versus customer perceptions of market orientation and the impact on satisfaction

Author： Krepapa Areti Berthon Pierre Webb Dave Pitt Leyland

Publisher： Emerald Group Publishing Ltd

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.37, Iss.1-2, 2003-02, pp. : 197-218

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