A model of customer loyalty in the retail banking market

Author： Beerli Asunción Martín Josefa D. Quintana Agustín

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.38, Iss.1-2, 2004-01, pp. : 253-275

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Determinants of customer satisfaction in retail banking

By Levesque Terrence McDougall Gordon H.G.

The International Journal of Bank Marketing, Vol. 14, Iss. 7, 1996-07 ,pp. : 12-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An exploration of customer exit in retail banking

By Stewart Kate

The International Journal of Bank Marketing, Vol. 16, Iss. 1, 1998-01 ,pp. : 6-14

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Retail store loyalty: a comparison of two customer segments

By Yavas Ugur Babakus Emin

International Journal of Retail & Distribution Management, Vol. 37, Iss. 6, 2009-05 ,pp. : 477-492

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer's loyalty and perception of ISO 9001 in online banking

By Yaya Luc Honore Petnji Marimon Frederic Casadesus Marti

Industrial Management & Data Systems, Vol. 111, Iss. 8, 2011-08 ,pp. : 1194-1213

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Shopbot banking: an exploratory study of customer loyalty effects

By Pedersen Per E Nysveen Herbjørn

The International Journal of Bank Marketing, Vol. 19, Iss. 4, 2001-06 ,pp. : 146-155

Emerald Group Publishing Ltd

Access to resources Recommend Favorite