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International Journal of Business Innovation and Research, Vol. 7, Iss. 6, 2013-09 ,pp. : 679-698

Inderscience Publishers

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Service failure and loyalty: an exploratory empirical study of airline customers

By Bejou David   Palmer Adrian  

Journal of Services Marketing, Vol. 12, Iss. 1, 1998-01 ,pp. : 7-22

Emerald Group Publishing Ltd

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Exploring the impact of total quality service on bank employees' organisational commitment

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Asian Journal on Quality, Vol. 13, Iss. 3, 2012-11 ,pp. : 268-293

Emerald Group Publishing Ltd

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Training for older employees in Germany - opportunities for distance learning? An exploratory study

By Hoenig Walter  

Global Business and Economics Review, Vol. 15, Iss. 1, 2013-12 ,pp. : 59-75

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The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting

By Mechinda Panisa   Patterson Paul G.  

Journal of Services Marketing, Vol. 25, Iss. 2, 2011-04 ,pp. : 101-113

Emerald Group Publishing Ltd

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