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The International Journal of Bank Marketing, Vol. 31, Iss. 7, 2013-10 ,pp. : 529-543

Emerald Group Publishing Ltd

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Dealing with downstream customers: an exploratory study

By Hillebrand Bas   Biemans Wim G.  

The Journal of Business and Industrial Marketing, Vol. 26, Iss. 2, 2011-02 ,pp. : 72-80

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Transferring knowledge for organisational customers by knowledge intensive business service marketing firms: An exploratory study

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Marketing Intelligence & Planning, Vol. 31, Iss. 4, 2013-06 ,pp. : 421-442

Emerald Group Publishing Ltd

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Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study

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Journal of Services Marketing, Vol. 16, Iss. 3, 2002-06 ,pp. : 223-237

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Service providers and customers: social exchange theory and service loyalty

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Journal of Services Marketing, Vol. 19, Iss. 6, 2005-06 ,pp. : 392-400

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