The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth

Author: Berezina Katerina   Cobanoglu Cihan   Miller Brian L.   Kwansa Francis A.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.24, Iss.7, 2012-09, pp. : 991-1010

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Abstract