The business-to-business customer in the service innovation process

Author： Martin Claude R   Horne David A   Schultz Anne Marie  

Publisher： Emerald Group Publishing Ltd

ISSN： 1460-1060

Source： European Journal of Innovation Management, Vol.2, Iss.2, 1999-02, pp. : 55-62

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Social media's opportunities in business-to-business customer interaction in innovation process

By Jussila Jari J.   Karkkainen Hannu   Leino Maija  

International Journal of Technology Marketing, Vol. 7, Iss. 2, 2012-05 ,pp. : 191-208

Inderscience Publishers

Access to resources Recommend Favorite

Customer service in business-to-business markets: an agenda for research

By Parasuraman A  

The Journal of Business and Industrial Marketing, Vol. 13, Iss. 4-5, 1998-04 ,pp. : 309-321

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An assessment of customer service in business-to-business relationships

By Zolkiewski Judy   Lewis Barbara   Yuan Fang   Yuan Jing  

Journal of Services Marketing, Vol. 21, Iss. 5, 2007-08 ,pp. : 313-325

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Business-to-business marketing Service recovery and customer satisfaction issues with ocean shipping lines

By Durvasula Srinivas   Lysonski Steven   Mehta Subhash C  

European Journal of Marketing, Vol. 34, Iss. 3-4, 2000-03 ,pp. : 433-452

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationship management as a business process

By Lambert Douglas M.  

The Journal of Business and Industrial Marketing, Vol. 25, Iss. 1, 2010-01 ,pp. : 4-17

Emerald Group Publishing Ltd

Access to resources Recommend Favorite