Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

Author： Padma Panchapakesan Rajendran Chandrasekharan Lokachari Prakash Sai

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-5771

Source： Benchmarking: An International Journal, Vol.17, Iss.6, 2010-10, pp. : 807-841

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