A model for evaluating TQM effectiveness in health-care systems

By Mohanty R.P.   Santhi K   Haripriya C  

Work Study, Vol. 45, Iss. 2, 1996-04 ,pp. : 14-17

Emerald Group Publishing Ltd

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The establishment of a TQM system for the health care industry

By Yang Ching-Chow  

The TQM Magazine, Vol. 15, Iss. 2, 2003-03 ,pp. : 93-98

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A proposed model of TQM implementation based on an empirical study of Malaysian industry

By Thiagaragan T   Zairi M   Dale B.G.  

International Journal of Quality & Reliability Management, Vol. 18, Iss. 3, 2001-03 ,pp. : 289-306

Emerald Group Publishing Ltd

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TQM implementation for competitive advantage in healthcare delivery

By Chattopadhyay Satya P.   Szydlowski Steven J.  

Managing Service Quality, Vol. 9, Iss. 2, 1999-04 ,pp. : 96-101

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Does the implementation of total quality management (TQM) change the wellbeing and work-related attitudes of health care personnel?: Study of a TQM prize-winning surgical clinic

By Kivimäki Mika   Mäki Eerikki   Lindström Kari   Alanko Arto   Seitsonen Sanna   Järvinen Kirsi  

Journal of Organizational Change Management, Vol. 10, Iss. 6, 1997-06 ,pp. : 456-470

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