Complaints and perceptions of failure recovery in buffet restaurants: A link to family communication for adolescent customers

Author： Hsu Jane Lu Chiu Vikki Wei-Ting

Publisher： Emerald Group Publishing Ltd

ISSN： 1750-614X

Source： Chinese Management Studies, Vol.2, Iss.4, 2008-10, pp. : 243-259

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customers' expectations factors in restaurants: The situation in Spain

By Soriano Domingo Ribeiro

International Journal of Quality & Reliability Management, Vol. 19, Iss. 8-9, 2002-10 ,pp. : 1055-1067

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Complaints procedures in local government: Informing your customers

By Brennan Carol Douglas Alex

International Journal of Public Sector Management, Vol. 15, Iss. 3, 2002-06 ,pp. : 219-236

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers' perceptions about concerts and CDs

By Rondán-Cataluña F. Javier Martín-Ruiz David

Management Decision, Vol. 48, Iss. 9, 2010-10 ,pp. : 1410-1421

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Mobile SERVQUAL: A comparative analysis of customers' and managers' perceptions

By Samen Amjad A. Abu-El Akroush Mamoun N. Abu-Lail Bayan N.

International Journal of Quality & Reliability Management, Vol. 30, Iss. 4, 2013-04 ,pp. : 403-425

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers' perceptions of online retailing service quality and their satisfaction

By Jun Minjoon Yang Zhilin Kim DaeSoo

International Journal of Quality & Reliability Management, Vol. 21, Iss. 8, 2004-08 ,pp. : 817-840

Emerald Group Publishing Ltd

Access to resources Recommend Favorite