Author： Shirley Bill
Publisher： Emerald Group Publishing Ltd
ISSN： 0954-478X
Source： The TQM Magazine, Vol.9, Iss.1, 1997-01, pp. : 29-35
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Abstract
Provides a case study of total quality implementation at a company which designs, manufactures and installs safety and control systems, employing over 1,000 staff worldwide. Reports on each stage of the implementation, noting the involvement of a university in the cultural analysis of the company. Claims positive results from the implementation, including reduction in build costs and budget hours; and considers the way ahead, noting that there remains much still to do.
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